We take your privacy seriously and are committed to protecting your personal information.
This Privacy & Cookie Policy explains what personal information we may collect, how we use it, how long we keep it, who we may share it with and your rights in relation to your personal information.
The business or organisation operating this website is the Data Controller for personal information collected through this website and through its business activities.
As Data Controller, we determine what personal information is collected, why it is collected and how it is used. We are responsible for ensuring that personal information relating to our customers, prospective customers and website users is handled appropriately and in accordance with applicable UK data protection law.
Companies providing services to us, such as website design, website hosting, email, IT support, payment processing or other technical services, may act as Data Processors where they process personal information on our behalf.
The Data Controller remains responsible for determining how customer information is collected and used and for complying with its legal obligations in relation to that information. Service providers and Data Processors may also have their own legal responsibilities under data protection law.
Depending on how you interact with us, we may collect information including:
Your name
Address
Email address
Telephone number
Information submitted through website contact or enquiry forms
Information you provide to us by email, telephone, social media or in person
Information relating to services you have enquired about or purchased
Payment and transaction records
Technical information associated with your use of our website where applicable
We only collect information that is reasonably necessary for our business activities.
We may use your personal information to:
Respond to enquiries
Provide quotations or information about our services
Provide services you have requested
Communicate with customers
Manage customer accounts and records
Process payments
Meet our accounting, tax and other legal obligations
Operate and improve our business
Protect our business and website against misuse, fraud or security threats
Our lawful basis for processing personal information will depend upon the circumstances. It may include processing that is necessary to take steps at your request before entering into a contract, fulfil a contract with you, comply with a legal obligation, pursue our legitimate business interests or where you have provided consent.
We take reasonable measures to protect the personal information we hold.
Information may be stored on password-protected computers and devices and through reputable third-party services used to operate our business, such as website hosting, email, cloud storage, accounting or customer-management systems.
We do not sell your personal information.
We may share or allow access to personal information where reasonably necessary with trusted third-party service providers who help us operate our business.
These may include providers of:
Website hosting
Website maintenance and technical support
Email services
Cloud storage
Payment processing
Accounting or bookkeeping
Business administration systems
Information may also be disclosed where we are required to do so by law or where necessary to establish, exercise or defend a legal claim.
Third-party providers may process information on our behalf or, depending on the service, act as independent Data Controllers themselves.
Where payments are made using a third-party payment provider, payment information is processed by that provider in accordance with its own privacy and security procedures.
We do not normally store customers’ full credit or debit card details ourselves.
We may retain invoices and transaction records for the period required for accounting, taxation and other legal purposes.
We may display customer reviews and testimonials on this website.
Reviews may have been supplied directly by customers or obtained from third-party review platforms such as Google.
Where reviews are displayed from a third-party platform, information shown may include information made publicly available by the reviewer, such as their display name, profile image, star rating, review text and date of review.
Where we publish a testimonial supplied directly to us that contains identifiable personal information, we will ensure that we have an appropriate lawful basis for using that information.
We do not knowingly create, commission or publish fake customer reviews. We aim to ensure that reviews and review information displayed on our website are genuine and are not presented in a misleading way.
Where reviews are provided through an independent third-party platform, that platform may also process personal information in accordance with its own privacy policy.
If you believe a review displayed on our website contains personal information about you that should not be displayed, please contact us.
We may operate profiles or pages on social media platforms.
If you interact with us through social media, the relevant social media provider may process information about you in accordance with its own privacy policy.
We may occasionally use paid or targeted advertising through social media or other advertising platforms. The information used by those platforms and the advertising shown to you may be influenced by your individual account settings and privacy preferences.
Cookies are small files or pieces of information which can be stored on your device when you visit a website.
This website may use cookies or similar technologies that are necessary for the website to operate correctly and securely.
Where we use cookies or similar technologies that are not strictly necessary, such as certain analytics, advertising or tracking technologies, we will obtain consent where required by law before they are used.
Some third-party content or functionality, such as videos, maps, social media content or other embedded services, may be provided by external companies. These services may use cookies or similar technologies when they are loaded or used.
Where appropriate, third-party content may be prevented from loading until the visitor chooses to enable or interact with it.
You can also control or remove cookies through your web browser settings.
We may use a third-party service to display reviews which have been published on external review platforms.
The review widget itself is used to display review information on this website. Where the service does not set non-essential cookies on visitors’ devices, no separate cookie consent is required solely because the reviews are being displayed.
Third-party review services may nevertheless receive limited technical information necessary to deliver their service, and their handling of information is governed by their own privacy policies.
We only retain personal information for as long as it is reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting or reporting requirements.
Different types of information may therefore be retained for different periods.
For example, certain accounting and transaction records will normally be retained for the period required by UK tax and accounting law.
Information relating to enquiries which do not result in business may be deleted when it is no longer reasonably required.
Under UK data protection law, depending upon the circumstances, you may have rights including:
The right to be informed about how your personal information is used
The right to access personal information we hold about you
The right to have inaccurate information corrected
The right to request deletion of your information in certain circumstances
The right to restrict the way your information is processed in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
Rights relating to automated decision-making where applicable
The right to withdraw consent where processing is based on consent
If you wish to exercise any of these rights, please contact us.
We will normally respond to a valid request within one month.
If you have concerns about how we have handled your personal information, please contact us in the first instance so that we can try to resolve the matter.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Further information is available at ico.org.uk.
We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, business practices, third-party services or legal requirements.
Last updated: August 2026